TINJAUAN YURIDIS TENTANG TANGGUNG JAWAB PENYEDIA JASA TRANSPORTASI ANGKUTAN LAUT TERHADAP KONSUMEN PENGGUNA TRANSPORTASI LAUT (Suatu Studi di Syahbandar Kota Kendari)

Abstract

This study aims to 1) find out and understand the responsibilities of sea transportation service providers related to responsibility towards consumers who use sea transportation services and 2) find out and understand what efforts are made by sea transportation service providers related to responsibility towards consumers who use sea transportation services. This study was conducted in Kendari City, precisely at the Harbormaster's office and Class II Kendari Port Authority. This study uses descriptive research, because the data obtained in the field are presented descriptively using the empirical normative approach method. Based on the analysis of the data and facts that the author has obtained, the author concludes, among others: a) The responsibility of sea transportation service providers related to responsibility towards consumers who use sea transportation, namely actions for safety on board ships, namely ships must be equipped with general emergency alarms. The crew must be trained in case of a disaster or abandonment of ship, officers who carry out the first watch must get sufficient rest time, training in fire roles, leak roles, roles in helping people who have fallen overboard and roles in abandoning ship is carried out once a week or at least once during a voyage if the sailing duration is less than one week, b) Efforts made by sea transportation service providers, namely for ships that have accidents, it is regulated that the results of the ship accident inspection must be evaluated and assessed to determine whether the relevant certificate can still be applied and to determine whether or not further inspection is necessary.