TINJAUAN PELAKSANAAN TUGAS SENTRA PELAYANAN KEPOLISIAN TERHADAP PENANGANAN PENGADUAN HUKUM DI KOTA KENDARI (Suatu Studi di Polsek Baruga)

Abstract

This study aims to: 1) To find out and understand how the SPKT's efforts in handling Legal Complaints in Kendari City 2) To find out and understand the obstacles faced by the police in handling Legal Complaints in Kendari City. This study is an empirical study, by studying various books and reading laws and regulations related to the material for writing this thesis. Data collection techniques in the study were carried out by field research and literature to obtain data related to the title of the thesis being raised. Furthermore, the data was processed and analyzed using a qualitative descriptive method by describing the reality that had occurred. The results of this study concluded that the Integrated Police Service Center (SPKT)'s efforts in handling legal complaints in the jurisdiction of the Baruga Police include various steps aimed at providing excellent service to the community. SPKT acts as the vanguard in handling legal complaints by carrying out professional, fast, and transparent service functions. Obstacles Faced by the Police in Handling Legal Complaints, Especially in the Jurisdiction of the Baruga Police and handling legal complaints, based on interviews conducted with resource persons AIPTU Rencana Toro Ka.Spkt Polsek Baruga, in spkt like other police institutions, face various obstacles that can affect the effectiveness and efficiency of services to the community ranging from Human Resources (HR) constraints to Facilities and Infrastructure Constraints.